Effective Date: August 1, 2024
At WebDeskArt, we strive to ensure that our customers are completely satisfied with their purchases and the services we provide. Please take a moment to review our Refund and Return Policy for digital products and services.
1. Digital Products
Due to the nature of digital products, all sales are final. Once you have gained access to the product (whether downloaded, accessed or otherwise used), we are unable to offer refunds or exchanges. This policy is in place because digital products cannot be returned or “undone” once delivered.
Exceptions:
- If you experience a technical issue with the product, we will work with you to resolve the issue. Please contact us at info@webdeskart.com within 7 days of purchase with a detailed description of the problem.
2. Digital Services
We provide a range of digital services, including but not limited to web development, design, and custom digital solutions.
Refunds for Services:
- Initial Consultation: Fees for initial consultations are non-refundable.
- Service Completion: Once a service has been completed and delivered to you, refunds are not available.
- Partial Refunds: In cases where a project is ongoing and you wish to cancel, we may offer a partial refund based on the work completed up to the cancellation point. This will be determined on a case-by-case basis.
3. Requesting a Refund
To request a refund, please email us at [insert contact email] with your order details, a description of the issue, and any relevant supporting documentation. We will review your request and respond within 7 business days.
4. Chargebacks and Disputes
If you dispute a charge with your credit card company or payment provider, please contact us first. We are committed to resolving any issues and misunderstandings that may arise. Unauthorized chargebacks may lead to your account being disabled, and we reserve the right to contest any unwarranted disputes.
5. Changes to This Policy
We may update this Refund and Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date at the top will be updated.
6. Contact Us
If you have any questions or concerns about this policy, please contact us at:
Email: info@webdeskart.com
Website: https://www.webdeskart.com/